Frequently Asked Questions (FAQ)

1. Are the watches on Time Heist original Casio watches?

Yes. All watches sold on Time Heist are 100% original Casio timepieces, sourced directly from authorized distributors. Authenticity is guaranteed.

2. How long does delivery take?

We offer standard delivery across Pakistan in 3 to 5 working days.
Orders are processed within 24 hours (Monday to Saturday).

3. Is there free shipping available?

Yes!
Free nationwide shipping is available on orders above Rs.10,000.
For orders below Rs.10,000, standard delivery charges apply based on your location.

4. Which payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD) in major cities

  • Bank Transfers

  • Online Payment Gateways (Coming Soon)

You will see available options during checkout.

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp.
You can use this number to track your shipment's progress with our courier partners.

6. What is your return policy?

You can return a product within 7 days of delivery if:

  • The item is unused, undamaged, and has original tags and packaging intact.

  • You provide valid proof of purchase.

Please read our Return & Exchange Policy for full details.

7. Can I exchange a product?

Yes!
We allow same-day coordination for exchanges if you need to change the size, color, or model — subject to stock availability.

To arrange an exchange, contact us via:

8. Which items are non-returnable or non-exchangeable?

  • Final sale or discounted products.

  • Products damaged due to misuse or mishandling.

9. How can I get support if I have a question?

We’re always happy to help!

You can reach out through:

We usually respond within 24 hours.

10. Do you deliver to remote areas?

Yes, we deliver across Pakistan.
However, deliveries to some remote areas might take slightly longer than the standard delivery window.

11. Can I cancel or change my order after placing it?

If your order hasn't been shipped yet, we’ll do our best to assist you.
Please contact us immediately via WhatsApp or Email with your order number.

Once shipped, cancellations or changes are not possible.